Mioly support

A training log for figure skaters.

Write to support@mioly.io with any question or problem. Please say which iPhone you use, and what you did when it happened.

How do I report misuse?

Write to support@mioly.io: what happened, which account or video, and when. Every report is looked into quickly. Content that may involve the sexual abuse of a child is reported to the police. See the terms of use.

How do I get an account?

Download Mioly from the App Store, open it and tap Create an account, or use Sign in with Apple.

I forgot my password

On Mioly's login screen, tap Forgot password? Mioly emails a code to your account's address, and you choose a new password.

Is my log the same on all my iPhones?

Yes. Log in with the same account on each iPhone. Changes go to the other phones when they sync: when the app opens or goes to the background, shortly after a change, or with More → Account → Sync now. Videos go over Wi-Fi unless you allow mobile data.

How much can I store?

A free account has 500 MB of photos and videos, about 13 minutes of recording, and one program. Send feedback from the app (More → Send feedback) to ask for 1 GB more. Mioly Plus, a monthly subscription coming soon, will give 20 GB and any number of programs. Mioly makes large videos smaller when they are added. More → Media shows what takes the room and can free it, and More → Save phone memory keeps older videos only in the cloud.

How do I cancel Mioly Plus?

In your iPhone's Settings → your name → Subscriptions → Mioly, or in the app, More → Mioly Plus → Manage or cancel. It stays on until the end of the month you paid for. For a refund, ask Apple at reportaproblem.apple.com.

What happens to my videos when Mioly Plus ends?

Everything is kept for two years. Above the free 500 MB your account is read-only: you can watch, label and delete your videos, but not add new ones. Subscribe again within the two years and it all carries on as before. After two years, the oldest videos are removed until the account is under 500 MB; program videos go last. Your training log itself, with its elements, notes, labels, photos and pictures of each video, is never removed. Mioly emails you 30 and 7 days before, and you can download everything first with More → Download my data.

How do I delete my data?

Delete anything in the app, and it is removed from the cloud at the next sync. To get a copy of everything, use More → Download my data. To delete your whole account, use More → Delete my account, or write to support@mioly.io from its email address. See the privacy policy.